Austria – Latest developments resulting from the COVID-19 pandemic

23 March, 2020

The designated operator of Austria, Österreichische Post AG, asks us to inform other Union member countries and their designated operators that, in accordance with the measures taken to minimize the spread of coronavirus (COVID-19), the Austrian government has introduced measures including self-isolation, social distancing, advising people to work from home and restricting travel.

For this reason, service delivery standards and times can no longer be guaranteed in Austria and force majeure clauses regarding quality of service and the quality link to remuneration are being invoked until the situation has returned to normal.

In addition, where possible, Österreichische Post AG is suspending signature-on-delivery for inbound items in order to avoid human contact. Consequently, all items that require the addressee’s signature are now deposited in the addressee’s mailbox or in a secure location on the addressee’s premises, with signature by the postman/postwoman on their portable device. In cases where items are delivered to the recipient in person, the postman/postwoman will likewise sign on the recipient’s behalf.

Furthermore, Österreichische Post AG wishes to emphasize that it is currently unable to send letters and parcels to an increasing number of countries both within and outside the European Union due to the suspension of flights from Austria. Therefore, Österreichische Post AG will no longer accept letter-post and parcel-post items for destinations to which transport capacities are unavailable.

Österreichische Post AG would like to thank all Union member countries and their designated operators for their understanding. It will update them on any relevant changes via EmIS.