Canada – Measures taken to minimize the spread of the novel coronavirus

19 March, 2020

The designated operator of Canada, Canada Post, asks us to inform other Union member countries and their designated operators of measures being taken to minimize the spread of the novel coronavirus (COVID-19).

Canada Post is experiencing significant disruption to its daily operations owing to exceptional precautionary measures, including the temporary closure of many institutions (schools, universities, public institutions, etc.) and self-quarantine for affected individuals. There is also considerable disruption with regard to airlines and other transport providers. This is having a direct impact on service quality for international inbound and outbound services. Canada Post is therefore declaring a situation of force majeure in relation to all international letter-post, parcel-post and EMS items, as a result of the global spread of COVID-19.

In response to directives issued by the Public Health Agency of Canada and pursuant to its commitment to preserve the health and safety of its employees and of Canadians, Canada Post is making changes to its delivery procedures in order to help contain the spread of COVID-19. Until further notice, it will no longer request a signature for any deliveries. Instead, its delivery agents will apply “safe drop” procedures whenever it is possible to do so. If such procedures are not possible, the delivery agent will leave a delivery notice card indicating the retail location from which the item can be collected. A delivery notice card will be left for the addressee for all registered items and items requiring the payment of duties and taxes.

Canada Post will continue to monitor the rapidly evolving COVID-19 situation and will actively follow the guidance and safety recommendations issued by the Public Health Agency of Canada.

Canada Post thanks all other Union member countries and their designated operators for their understanding. It will update them of any changes to this situation via EmIS.