Germany – Update on measures to limit the spread of COVID-19

30 March, 2020

The designated operator of Germany, Deutsche Post, asks us to inform other Union member countries and their designated operators of the following:

Owing to a lack of transport capacity following the cancellation of numerous international flights as part of measures to limit the spread of COVID-19, Deutsche Post is currently unable to transport mail (letter-post and parcel-post items) to a growing number of countries. Deutsche Post has therefore suspended the acceptance of postal items destined for the affected Union member countries. The list of affected destination countries is likely to change every day, and an overview is available online at Suspensions will apply until sufficient transport capacities become available.

Given the current situation, Deutsche Post is, unfortunately, no longer able to accept any additional transit (open or closed) with immediate effect. Items subject to existing or agreed transit arrangements will be forwarded to destination as long as sufficient transport capacity is available. Should the situation with regard to existing transit agreements change, the affected designated operators of origin will be informed accordingly.

Furthermore, and in addition to the measures already communicated in EmIS 125/2020, Deutsche Post has implemented supplementary measures to reduce direct interaction with customers at their doorstep, in accordance with physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection.

Deutsche Post thanks all other Union member countries and their designated operators for their understanding.