The designated operator of Guatemala, the General Directorate of Posts and Telegraphs, asks us to inform other Union member countries and their designated operators that, as part of government measures to prevent the spread of COVID-19, it is operating with 50% of its normal staff until 12 April 2020 (subject to extension).
In order to prevent the spread of the virus, all post offices have been closed, and only home deliveries are being provided by the reduced staff, with appropriate steps taken to protect employees and customers. These measures will result in delays to deliveries, quality of service for all types of inbound and outbound mails is affected, and service delivery standards cannot be guaranteed. Therefore, the General Directorate of Posts and Telegraphs is invoking force majeure with regard to quality of service until the situation returns to normal.
The General Directorate of Posts and Telegraphs thanks all Union member countries and their designated operators for their understanding; its International Department will answer any questions that may arise, and it will update them via EmIS once the situation has returned to normal.