The designated operator of Lithuania, Lithuania Post, asks us to inform other Union member countries and their designated operators that the Government of Lithuania has decided to extend the nationwide quarantine for at least two more weeks – until April 13 – in order to limit the spread of the novel coronavirus (COVID-19).
The quarantine measures include the closure of shops, with the exception of food stores, pharmacies and online stores delivering items to parcel terminals or via couriers. Cafes and restaurants are closed. Mass gatherings are prohibited, educational establishments are closed, and people are advised to work from home if possible.
To eliminate customer interaction at the doorstep and in accordance with physical distancing requirements, Lithuania Post has suspended the collection of a signature on delivery for inbound letter mail items and, wherever possible, is sending parcels to parcel lockers for contact-free collection. Courier items are still delivered to the door, but the four last digits of the recipient’s ID are recorded in place of a signature.
Owing to these measures, quality of service for all types of inbound and outbound mail is affected. For this reason, service delivery standards cannot be guaranteed and Lithuania Post is therefore invoking a situation of force majeure with regard to quality of service, until the situation returns to normal.
Lithuania Post thanks all Union member countries and their designated operators for their understanding. It will update them via EmIS once the situation has returned to normal.