Malaysia – Measures taken to minimize the spread of the novel coronavirus

24 March, 2020

The designated operator of Malaysia, Pos Malaysia, asks us to inform other Union member countries and their designated operators that, owing to the outbreak of COVID-19 and the Restricted Movement Order enacted by the Malaysian Government, delays are to be expected in the processing, transportation and delivery of both incoming and outgoing international shipments of letter-post, parcel-post and EMS items, owing to the suspension of services, cancellation of flights, shutdown of airports and implementation of preventative measures to reduce the risk of the spread of COVID-19.

The dispatching of all outbound airmails (letter-post, parcel-post and EMS items) to the following countries is expected to be severely delayed:

– Austria, Belgium, China (People’s Rep.), Croatia, Czech Rep., Denmark, France, Germany, Greece, Italy, Japan, Kazakhstan, Mongolia, Norway, Oman, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine and United Kingdom (from 18 March 2020);

– Canada and United States of America (from 30 March 2020).

For inbound mail deliveries, letter-post, parcel-post and EMS items will be handled as follows:

Items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest. This temporary measure came into force on Monday, 16 March 2020 and will remain in effect until further notice.

For delivery of items to a mail room, the addressee will receive a text message or telephone call.

Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.

Pos Malaysia is therefore declaring a situation of force majeure in relation to all international mails (letter-post, parcel post and EMS items), owing to COVID-19 and its effects on postal services worldwide, until sufficient transport capacity becomes available.

Pos Malaysia thanks all other Union member countries and their designated operators for their understanding. It will update them of any changes to this situation via EmIS.