Domestic Returns

Domestic Returns offers a local experience for the shopper.

To simplify your returns handling and provide your customers proximity for dropping off their returning parcels, access to a local address is given. This strengthens shopper trust and accelerates the returns process.

With our Domestic Returns, there are two choices: a Prepaid solution to enable free returns, or a Partly-paid option so customers enjoy cheaper postage rates for returns.

Specifically for Switzerland, Content Check and Duty Drawback can be set up as additional services.


  • Improved shopper satisfaction
  • Increased customer satisfaction; a shopper prompt to reorder on your website
  • Enhanced shopping experience with ability to ship returns locally
  • Reduced processing time for customer refunds
  • Flexibility and choice with Prepaid or Partly-paid solutions
  • User-friendly tools to complement the process: Asendia Shipping and Asendia Tracking

Which service is right for you?


Prepaid Partly-Paid
For retailers who want a local return address Yes Yes
For retailers who want to offer free returns Yes
For retailers who want to charge shoppers a fixed price for returns Yes
For retailers who want to facilitate the returns procedure Yes

Our Domestic Returns solution streamlines the returns process for you and your customers.

Contact us to learn more

Related products