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Operations Executive (Key Accounts)
Location: Hong Kong
Position: Full-Time
Closing Date:
Your Tasks
| • Oversee daily operations data for logistics activities, ensuring efficiency and compliance through a comprehensive KPI matrix. |
| • Promptly address and resolve operational issues such as delayed shipments, lost items, damaged goods, and incorrect shipments. |
| • Provide timely feedback and implement effective solutions for exceptions, ensuring minimal disruption to service delivery. |
| • Handle operational inquiries from various internal departments and key accounts, providing accurate and timely responses. |
| • Generate detailed performance and KPI reports for managers and senior management, highlighting key operational metrics and trends. |
| • Prepare presentations that offer actionable insights and recommendations for process improvement and operational excellence. |
| • Assist in the preparation of billing reports, ensuring accuracy and compliance with financial procedures. Assist in the project implementation processes for key account customers, ensuring a seamless transition and integration into existing operations. |
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• Demonstrate a high level of responsibility and professionalism in all tasks. Proactively take on additional responsibilities and maintain a positive, optimistic attitude, especially under pressure. |
Your Profile
| • Diploma or higher degree in Supply Chain, Logistics, Transportation Management, or Business Analytics |
| • 2-3 years of relevant experience, preferably in e-commerce logistics |
| • Strong knowledge of e-commerce logistics, freight forwarding, and courier business |
| • Excellent numerical, analytical, communication, and interpersonal skills |
| • Fluent in English, Mandarin, and Cantonese |
| • Proficient in Microsoft Office (Word, Excel, PowerPoint, PowerBI) |
| • Ability to multitask, meet deadlines, and work independently under pressure |
| • Fresh graduates with relevant background are welcome. Immediate availability preferred. |
About Asendia
Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.
Employee wellbeing and corporate social responsibility is at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.
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