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Depending on the destination country, the delivery service and your individual business needs, we offer both Customs Pre-paid (Delivered Duty Paid "DDP") and Customs Paid At Destination (Delivered at Place "DAP", formerly Delivered Duty Unpaid "DDU") solutions.
What is Customs Pre-paid (DDP)?With Customs Pre-paid services, parcels are delivered to your customers and any duty and taxes are invoiced back to you. You can include these anticipated costs in your selling prices - or as an additional upfront payment request - so you don't lose out, and your shopper can see a fully-landed price on your website, and has no surprise additional costs when their parcel arrives. |
What is Customs Paid At Destination (DDU/DAP)?For Customs Paid At Destination services, customers pay their own taxes, duties, and fees through our secure portal. They can also securely upload their ID if this is a customs requirement within their country. This process takes longer and is more involved for the shopper, but in some markets and for some order values it is the preferred solution. |
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Quick and easy process
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Receives customized emails designed with your branding
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Multiple payment options available including PayPal
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All customer service enquiries are fully tracked
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Parcels with charges still unpaid within 30 days will be returned
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