Asendia women returns header

e-PAQ Returns Grey

Offer your international customers a returns process that’s convenient, affordable, and trusted.

All your deliveries with e-PAQ are automatically carbon neutral. 

Asendia Sustainability Footer

70% of shoppers say they check out an e-tailer's Returns Policy before deciding to make a purchase. Offering your shoppers a convenient and low-cost returns process can be a big conversion booster. Here at Asendia, we offer a full range of solutions that are convenient and cost-effective, and provide you with greater control.


Request a quote

Domestic Returns

Yellow Line

Domestic Returns offers a local experience for the shopper and is available to e-tailers with high volumes of returns in specific countries.

Asendia combined e-paq and asendia

 

How does it work?

1. Your customer applies the label you provide to them and takes it to a convenient drop off location.

2. Parcels arrive at a Returns Center within the country where they are consolidated and returned to you.

 
Local parcel drop off locations

Providing your customer’s with a local parcel drop-off location strengthens shopper trust and accelerates the returns process.

Prepaid and partially paid options

With Domestic Returns, there are two choices: a Prepaid solution to enable free returns, or a Partly-paid option so customers enjoy cheaper postage rates for returns.

 

e-PAQ Returns Grey

Domestic Returns

Your competitive advantage
Yellow Icon Improved shopper satisfaction
Yellow Icon Reduced processing time for customer refunds
Yellow Icon
Flexibility and choice with Prepaid or Partly-paid solutions
Yellow Icon
User-friendly IT tools to complement the process
Yellow Icon
Perfect where you have high volumes of returns in a country

 

 

International Returns

Yellow Line

Our International Returns solution gives you access to an outstanding global returns service with Returns Centers in many regions of the world.

Asendia combined Fashion (1)-1-1

 

1. Your customer applies the returns label you provide and drops it off at any national postal-service location.

2. Returns from different countries are sent to a returns center in the region that will consolidate them before the goods are forwarded on to you.

3. You and your customers can trace the whole process on our Asendia Tracking website.

 

Prepaid and partially paid options

With International Returns, there are two choices: a Prepaid solution to enable free returns, or a Partly-paid option so customers enjoy cheaper postage rates for returns.

 

e-PAQ Returns Grey

International Returns

Your competitive advantage
Yellow Icon Increase customer satisfaction; more reorders on your website
Yellow Icon A great solution for destinations with low-volume returns (there's no minimum)
Yellow Icon
Harmonization of returns process with one label, regardless of the return origin
Yellow Icon
Consolidation of parcels in a unique returns center
Yellow Icon
Greater control Prepaid or Partly-paid options
Yellow Icon
Ability to follow whole process with Asendia Shipping and Asendia Tracking

 

Request a quote

 

 

New call-to-action

AsendiaInsightsLogo

30 March, 2023
Decrease Shopping Cart Abandonment from Global Consumers

According to a recent article, the global average rate of shopping cart abandonment is a staggering 79.53%. For retail e-commerce…

28 March, 2023
New global research of 8,000 global shoppers and 800 global retailers

Do you really know what your customers want or how to reach them?

As retailers and brands face changing shopper behaviours and an uncertain…

27 March, 2023
Authenticity key new driver of revenue & loyalty for Canadian shoppers

Authenticity is now a key new driver of revenue and loyalty for Canadian shoppers

  • 69% of Canadian shoppers spend more with brands they…