e-PAQ Returns by Asendia

A seamless returns journey

Returned parcel is received at an Asendia Return Center

Parcel scan: Parcel is scanned by Asendia and return tracking changes.

Status: return received

Notification: "retailer x, we have received your return. Your refund is subject to inspection and acceptance at "brand name" (on/off option in retailer configuration)

shutterstock_272975228_screen@2x

Utilising Asendia’s global logistics network.

e-PAQ Returns delivers:

Group 10858@2x

Ease of use

A simple returns solutions with intuitive online portals for customers and retailers

Group 10861@2x

Enhanced solutions

An improved shopper returns experience that drives sales and customer retention

Group 10863@2x

Real-time updates

Live tracking, scanning, inspection and grading that make it easier to process refunds

Image 11@2x

Customizable

A personalized returns management dashboard, reporting and insights

Group 10865@2x

International experience

Worldwide customs expertise that helps retailers increase profitability

Group 10866@2x-1

Cost-efficient

Efficient processing, consolidating and routing for greater cost effectiveness

Standard Solution

Software included: Our branded and configurable shopper returns portal and our retailer returns management portal including reporting features.

Retailer Choice: Retailer paid or shopper paid returns.

First-mile options: Our comprehensive carrier network includes localized services - deliver to drop off points.

Return Centers: Using our software we scan-in the item, check contents, consolidate and prepare items for their next step.

Final-mile options: We provide linehaul return, export manifest and declaration.

Add-on Solution

E-PAQ Returns offers additional solutions which support retailers. These are built bespoke based on your requirements. Just ask our team for more information on any of the below.

Connectivity: Integrate to platform via API to use your existing portal.

Inspection & grading options: Items are inspected and graded on return, restricted items are removed before last-mile option.

Customs options: Facilitating duty drawback and Returned Goods Relief.

Disposal options: Certified destruction of goods, recycle/ resell/donation of items. Liquidation services.

Access our global logistics network

We have a large network of first-mile partners worldwide providing you with reliability, speed and cost-efficiency for both domestic and international returns.

1. Access our global logistics network-1

Shopper communication

With optional live tracking notifications and automated communications, shoppers are up-to-date with the stage of their refund, which reduces customer support requests.

shopping

Sustainable solutions

More and more consumers look for sustainable shipping methods when shopping online. With e-PAQ Returns, you can offer your customers 100% carbon neutral returns offset by Asendia.

3. Sustainable solutions-1

Flexible return locations

Wherever you want your goods returned to, Asendia can deliver. Our Add-On solutions allow retailers to choose from dispatch points, reship within the country or EU locations. Destruction, resell, recycle, donation and liquidation can also be made available.

4. Flexible return locations-1

Insights of return behaviour

Unlock customer behaviour insights and manage returns in real time with a returns portal that reminds you to re-order, issue refunds and more.

5. Insights of return behaviour-1

Custom experts

e-PAQ Returns handles re-exportation and options. Our Add-On solutions cover a range of additional services such as re-importing goods to a customs warehouse, duty drawback and Returned Goods Relief.

6. Custom experts

Efficient resell

Get your products back to your warehouses or back on the shelf more quickly, so they’re ready to be sold again.

7. Efficient resell-1

Hatstore needed a bespoke logistics solution that understood Swiss customers’ preference for seeing all costs at checkout, including Swiss VAT and duties. Asendia and Swiss Post worked together to provide exactly what the company needed.

Mask Group 10395

We’re proud to offer 100% carbon neutral solutions through offsetting

As one of the largest global logistics providers, we know that protecting our planet comes first.

Since January 2022, Asendia has been 100% Carbon Neutral by offsetting all our international and local transport emissions, including those by our first-mile and last-mile partners. We’d like to go even further, so will be joining the well-known Science-Based Target initiative (SBTi) and committing to set science-based targets before the end of 2024.

19 June, 2024

Infographic: Leveraging Returns to Unlock Global Loyalty

The crucial role of Returns in shaping Consumer Behavior and Loyalty on a Global Scale.

Our recent Global Voices survey, encompassing over…

22 April, 2024

Returns opportunities for retailers

Returns are an inevitable part of e-commerce, and while they might be viewed as a cost and operational challenge, savvy retailers recognize…

22 April, 2024

To charge or not to charge for returns

With free returns proving too costly for many retailers, is it time to start charging customers for the privilege?

Online shoppers have…